Products Officer

• To provide support in the Products unit under the Products and Project Management Office.
• To recommend and implement new product developments and enhancements to the existing product set.
• Understand KCB Uganda competitive position for each product category and sector of the market make recommendations in respect of pricing and l market potential.
• Act as the principal point of contact on product issues for sales and marketing teams.

KEY RESPONSIBILITIES: MUST NOT BE MORE THAN 10

Business Direction 30%

• Provide support in identification of opportunities for new product developments and enhancements in line with the bank strategy.
• Undertake competitive research for product differentiation and produce regular reports on competitor’s product analysis; make proposals for unique value propositions and pricing.
• Monitor and provide report on competitor product activity, including pricing.
• Co-ordinate production of a uniform Tariff for customers, which is easily understood by customers and staff and easy to administer.
• Undertake product legal and regulatory assessments.
• Regular review of the all bank products to ensure that the bank remains competitive.
• Embed the Innovation framework to generate new ideas in the bank.

Business Management:50%

• Manage the process for tariff updates in line with Central guidelines and governance.
• Monitor adherence to agreed product tariff, working with stakeholders to rectify errors      where identified.
• Work with Retail Sales and Marketing teams to ensure appropriate product sales       materials and processes are in place.
• Provide business input for implementation of new products by:

1. Engaging relevant stakeholders
2. Provide inputs and support in building of business cases.
3. Managing the IT development process where required
4. Completing all product testing
5. Building a detailed implementation plan
6. Closely monitoring implementation
7. Coordinate to give necessary notices to regulators and public of product and price changes

• Review and provide feedback into customer satisfaction surveys, responding to customer product complaints.
• Liaise with Learning and Development team, Business teams and Product owners to design and deliver appropriate training to drive business growth.
• Provide input into sales strategies.
• Undertake regular product surveys and implement recommendations.
• Ensure correct bundling of product to drive product uptake and monitor the uptake to ensure customers adopt the entire suite of bank products.

Relationship Management 10%

• Develop and maintain excellent relationships with Business functions as well as all support functions. like Marketing, credit, Operations, IT e.t.c

Risk, Compliance & Controls 10%:

• Interface with the risk & compliance function to achieve the desired results.
• Maintain centralized folder of all related product information to ensure adherence to internal and external Audits
• Maintain centralized folder of all documentation on the project related documents for Audit and BOU preparation.

DAILY RESPONSIBILITIES: NOT MORE THAN 5 OF THE MOST TYPICAL.

• Ensure great working relationship with team members for overall achievement of departmental goals by role modelling the corporate values of the Bank
• New client onboarding through the development and maintenance of a pipeline of prospective clients within Public Sector to ensure sustainable growth of the Portfolio.
• Provide timely and accurate reporting of pipeline, strategic partnerships, bidding opportunities and relationship management activities
• Ensure adherence to all bank’s prescribed processes, standard operating procedures and central bank requirements.
• Ensuring proper systems are in place to effectively manage AML/CFT risk for the Portfolio.

KNOWLEDGE, EXPERIENCE AND PERSONAL COMPETENCIES

Knowledge and skills:

• Knowledge of product management cycle.
• Knowledge of Bank products, services and policies including standard tariffs
• A good working knowledge and understanding of relevant regulations and related markets.
• Knowledge and understanding of relevant legislation e.g., KYC, Anti-money laundering etc.
• A thorough knowledge of banks internal departments and procedures as well as risk and rigor requirements
• A sound knowledge of the bank’s internal departments, systems & procedures.
• Detailed understanding of competitor products and services

Competencies:

• Leadership Skills
• Analytical skills
• Decision Making
• People management
• Communication and presentation
• Cross functional relationship with local / regional stake holders
• Planning skills
• Good numeric and analytical skills.

Academic & Professional

• Bachelor’s degree – Statistics, Commerce, Quantitative Economics and Arts in Economics
• Professional Qualifications
• Master’s Degree

If your career ambitions match the requirements of this exciting career opportunity, please visit our website https://ug.kcbgroup.com/about/careers and use the link below to log in to our Recruitment portal to submit your application with a detailed CV. Your cover letter should explain what you believe you can offer KCB Bank Uganda. Only shortlisted candidates will be contacted.

To be considered your application must be received by Friday February 24, 2023.