Third Party Team Leader – Market Research

Main Purpose:

Coordinate the delivery of Market Research activities through effective leadership and supervision of Market Research Assistants Team.

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.

Job Title: Team Leader – Market Research

Reports to: Team Leader – Market Research

No. of Vacancies: 1

Main Job Functions:

• Participate in market research activities as required such as research questionnaire development, survey-agent preparations, data quality checks, data analysis and reporting.
• Prepare research reports as and when required
• Provide coaching and support to the research assistants; developing them to ensure that they achieve their full potential.
• Perform Quality checks and implement measures to improve performance levels and meet objectives
• Submit reports on performance of the assigned market research assistants/agents.
• Audit research assistants’ system access and activities that are risk prone
• Monitor research assistants’ activities and provide real time feedback
• To implement motivational programs to keep morale and retention high.
• Participate in the Market Research & Insights special projects as required.

Education 

• Bachelor’s degree in marketing, Social Sciences, Statistics or any related course

Work Experience            

• 2 – 3 years’ experience in a call centre environment

Attributes and Skills Necessary Skills:

• High Level of Computer literacy, Telecommunications industry trends, best practice customer service/ principles.
• Proficient with MS Office application especially Excel and Power Point
• Proficient in Data Analysis
• Telecommunications industry trends.
• Risk Management
• General Technical knowledge of handsets and connectivity

Behavior Attributes 

• Good Communication skills
• Interpersonal skills
• Team player
• Troubleshooting & Problem-solving skills
• Coordination Techniques
• Interpersonal skills.
• Telephone etiquette
• Enthusiastic, upbeat personality; mature, professional demeanor
• Negotiation skills
• Commitment to quality, customer service and high performance