Manager – Subscriber Registration

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following Position;

Job Title: Manager – Subscriber Registration

Reports to: Senior Manager – Subscriber Registration

Division: Customer Experience

No. of Vacancies: 1

Main Job Functions:

• Effective monitoring of all day-to-day activities and queues to ensure that service goals are achieved across all the Subscriber verification operations.
• Managing the KYC verification process risks for Subscribers /Agents /Partners and Merchants; ensuring that the necessary checks and controls (risk, fraud etc.) are functioning within the process
• Maintain knowledge of regulatory and legal requirements relevant to the role, promoting compliance within the team.
• Service delivery to key Commercial functions (S&D, EBU, FINCO), to facilitate new subscriber acquisition, SIM swap, KYC update and KYC verification.
• Assume first-line Management of Subscriber verification Supervisors to ensure that they achieve their full potential
• Staff performance management, in line with Company objectives and schedule.
• Provide monitoring and coaching and support to Subscriber Verification Supervisors.
• Process development, review, and optimization to continuously improve the quality of output.
• Accountable for the management of subscriber registration information (both digital and physical KYC documents).
• Work cross-functionally with Corporate Services, Risk/Compliance, and Internal Audit functions to maintain overall compliance to regulatory requirements.
• Develop and provide quality management reports
• Key stakeholder and SLA management

Education:

• Bachelor\’s degree in Business discipline.

Experience

• 3- 5 years’ experience in a Service environment at a Leadership level
• Computer proficiency, with high levels of spreadsheet and other data-analysis capabilities
• Information and records management

Skills:

• Excellent inter-personal skills
• Attention to detail
• Troubleshooting and problem-solving skills
• Ability to take timely and informed decisions
• Good communication skills
• Willingness to work under a high-demand environment with competing deadlines and priorities
• Flexibility and ability to work under minimum appreciation
• Exposure to a compliance environment would be an added advantage
• Ability to work in a cross-functional manner

MTN Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees. MTN has a Vaccination policy for all its employees to be fully vaccinated against MTN Covid-19 in order to work from its offices and premises. Female applicants are strongly encouraged to apply.