Cultural Orientation Supervisor 

Introduction: Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability or veteran status in employment or in the provision of services.

Primary Purpose:

This position is primarily responsible for training, supporting, supervision, and evaluation of the Cultural Orientation Senior Trainers, Trainers, and Program Assistants in Kampala and in field locations across Uganda. The CO Supervisor actively oversees all aspects of the implementation of CO Circuit Rides (CRs), including daily oversight of CRs in the field, cultural orientation training to refugees approved for resettlement to the United States, circuit ride logistics, and security. In the supervisory role, the position also participates in hiring and ensures that CO field staff have the administrative and logistical support and resources they need to effectively carry out their jobs.

Essential Duties:

Compliance:

1. Ensures all CO training functions strictly adhere to the PRM, RPC, CWS and RSC Africa policies, guidelines and procedures.
2. Ensures development, implementation, dissemination, monitoring and adherence of standard operating procedures (SOPs) for cultural orientation.
3. Conducts job function observations of CO staff to ensure compliance is met and identifies any areas of improvement or training needs.
4. Identifies and assists with regular process reviews.
5. Demonstrates ability to conduct logistical and administrative activities including Cultural Orientation training both in the field and remotely.
6. Travels to field locations to monitor CO training, conduct performance evaluations and meet with partners and vendors.