IT SERVICE DESK ANALYST

Nation Media Group is Uganda’s most influential media house, operating the Daily Monitor, Saturday Monitor, Sunday Monitor and The East African Newspapers, 93.3 KFM, and Nation Courier Service. It also operates NTV, the biggest and most popular English-language television station and Spark TV, the first female-focused, and fastest growing television station in Uganda.
We are looking for a qualified, experienced and result oriented professional to fill the following vacancy.

Job Title: IT SERVICE DESK ANALYST
Reports to: IT & Digital Services Manager
Department: IT

JOB PURPOSE:
To offer efficient and cost effective first line support to end users of office automation and production systems and maintenance of the servers to meet MPL business objectives.

MAIN RESPONSIBILITIES:

 Maintains exchange, TNG, FPR, DTI and output management systems servers.
 Attends to end users of office automation in Microsoft products when they are faced with problems.
 Attends to end users of advertising and editorial systems when they are faced with problems.
 Analyses end users problems and makes recommendations to management for action.
 Trains end users on the installed systems to enhance their efficiency.
 Participate in projects, installation and configuration of desktops and servers
 Configures new equipment e.g. PCs, printers, modems and laptops.
 Implements, evaluates, manages and provides best practice in computer security of server and desktops.
 Maintains the hardware and soft inventories.
 Deploys anti-virus software to all machines.

QUALIFICATIONS & EXPERIENCE:

Academic: University Degree in Computer Science, Information Technology or any other related field from an accredited institution
Professional: Diploma / Certification in IT
Experience: At least 3 – 5 years’ working experience in IT, preferably in an FMCG company.

CORE COMPETENCIES
 Excellent Communication skills Oral and written
 Very strong Interpersonal skills
 High standards of Integrity
 Good organizational and planning skills
 Highly organised with ability to multitask
 Assertive, proactive and diligent with commitment to high standards of service delivery.
 Creative and innovative, with a forward-thinking approach
 Ability to prioritize, organize own workload and manage projects to completion
 Ability to work well under pressure and with tight time constraints
 Ability to make sound judgment & decisions, providing advice and guidance on all IT organizational matters.

If you believe that you are our ideal candidate, please submit your application, detailed CV and academic documents with a daytime telephone number as one PDF document, quoting the position you have applied for in the subject line by 2nd May 2025 to the HR Manager-NMGU, at https://career.staffingsoft.com/careers/NationMediaGroupJobs.html

Please note that only shortlisted candidates will be contacted.

Health Insurance, Life Insurance, Dental Insurance, Paid Sick Leave