Manager – VAS & RMS

Main Purpose:

To accelerate Adoption, Usage, Customer Retention, and Revenue growth of MTN portfolio of Value-added Services (VAS) AND Rich Media Services (RMS).

MTN Uganda Limited is an equal-opportunity employer and is seeking to recruit a competent individual to fill the following position.

Job Title: Segment Manager – Value-added Services (VAS) AND Rich Media Services (RMS)

Reports to: Senior Manager – Digital Services

No. of Vacancies: 1

Main Job Functions:

• To identify, develop and implement initiatives to grow penetration, usage and Revenue from identified VAS & RMS
• To proactively develop, own and execute Go-to-Market plans while ensuring timely execution thereof for VAS & RMS
• To identify, build and manage partnerships that drive adoption, quality, and usage of MTN VAS and RMS.
• To manage relationships and collaboration efforts with Vendors, Content partners and aggregators for the growth of digital services
• To proactively build and execute fully, timely and market relevant content plans towards growth of VAS and RMS.
• To oversee resolution of customer queries, service downtime and any other related matters on VAS and RMS.
• To proactively monitor and track performance of services as well as impact of GTM initiatives so as to ensure timely intervention.
• To ensure compliance in delivery of services as it relates to regulatory policies, Treat customer fairly (TCF) policies, Contract obligations, and any other policies and standards that may arise.
• To prepare weekly and monthly performance and GTM activity reports for VAS and RMS.
• To participate in ideation of product enhancements, new services AND User acceptance testing during delivery thereof
• To manage and support delivery and development of staff supervised by the role where applicable.

Education 

• A degree in Marketing or a related field from an accredited University

Work Experience            

• At least 3 years of working experience in a similar or related role in the Telco or Technology sector
• Demonstrate knowledge of Mobile Content services such as Music, Gaming and Video

Attributes and Skills Necessary Skills:

• Ability to see both the “big picture” and on small project details
• Highly self-motivated and directed
• Strong interpersonal and communication skills
• English communication skills both oral and written
• A team player, Professional and collaborative with excellent
• Ability to work calmly under pressure, multitask and prioritize

Behavior Attributes 

• Organized, enthusiastic and self-driven.
• Fast Learner
• Flexibility and stress resistance.
• Foster good relationships with internal departments and external stakeholders
• A view to always deliver results
• Proactive
• Confident
• Responsible
• Eager to learn
• Unquestionable professional and ethical standards and an ability to represent the company in highly confidential and sensitive matters;
• Ability to work unsupervised
• A team player
• Resilience – maintaining composure and dealing effectively with stress
• Customer centricity Flexible and adaptable – changing opinions / behaviour in the light of changing situations
• Operate with integrity (high ethics)
• Reliable and dependable
• Ability to meet deadlines