IT & Digital Services Manager

JOB DETAILS:
Nation Media Group is Uganda’s most influential media house, operating the Daily Monitor, Saturday Monitor, Sunday Monitor and The East African Newspapers, 93.3 KFM and Nation Courier Service. It also operates NTV, the biggest and most popular English-language television station and Spark TV, the first female-focused, and fastest growing television station in Uganda.
We are looking for a qualified, experienced and result oriented professional to fill the following vacancy.

JOB PURPOSE:
To oversee our digital infrastructure, support systems, IT Operations as well as ensuring the stability, security and efficiency of our IT environment. The IT & Digital Services Manager is also responsible for leading the IT support team, and managing day-to-day IT Operations.

MAIN RESPONSIBILITIES:
• Manage and maintain critical IT Infrastructure, including both software and hardware.
• Oversee business-critical IT tasks and system administration.
• Manage hardware and software Inventory.
• Lead IT project management initiatives within the larger business strategies.
• Evaluate and adopt relevant emerging technologies that align with organizational needs.

• Catalyse adoption of digital technology that supports future business needs and innovation.

• Take a lead role in identifying business opportunities that support digital transformation strategy.
• Oversee and support innovation across the business platforms.

• Proactively implement measures that protect the business against cybersecurity and other potential exposures.
• Manage all IT systems, platforms and solutions to continually identify and implement areas for improvement.

• Implement and execute disaster planning strategies and policies including backups.
• Ensure the security of data and infrastructure and adherence to the data protection Act.
• Manage incidents and problems to ensure Service Level Agreements (SLAs) are met and high-quality standards are maintained.

• Oversee IT-related projects (Project Participation, leadership and Supervision) ensuring alignment with business objectives.
• Maintaining updated hardware and software inventories.

• Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance against set Key Performance Indicators (KPIs);
• Implement the team time management schedules; rotas, leave.
• Implement and coordinate existing organizational policies and procedures.
• Address and implement all audit findings related to ICT and digital technology..
• Handle IT and digital technology annual budget and ensure cost-effectiveness.

QUALIFICATIONS & EXPERIENCE:
This role demands strong technical expertise, leadership capabilities, and a proactive approach to maintaining a robust IT environment that aligns with the organization’s business goals.
• Academic: Bachelor’s degree in Information Technology. Computer Science, or a related field. A Master’s degree is preferred but not required.
• Professional: Microsoft certification (MCSE or MCITP), ITIL v4.
• Cybersecurity certification is an added advantage. Experience: 5 years of relevant working experience.

CORE COMPETENCES
• Stakeholder Communication: Ability to communicate technical concepts to non-technical stakeholders and collaborate across departments.
• Technical Expertise: Excellent knowledge of technical management, information analysis and computer hardware/software systems
• Data Management: Expertise in data centre management and data governance
• Leadership: Proven ability to lead a team in designing, implementing, configuring and maintaining IT solutions and initiatives.

Job application procedure

If you believe that you are our ideal candidate, please submit your application, detailed CV and academic documents with a daytime telephone number as one PDF document, quoting the position you have applied for in the subject line by 18th September, 2024 to the HR Manager- NMGU, Monitor Publications Limited.
Please note that only shortlisted candidates will be contacted.