Evidence Action
About Evidence Action
Evidence Action is a global nonprofit organization with an approach distinctive in international development – we exclusively scale interventions that are backed by strong evidence and can be delivered with exceptional cost-effectiveness. Our programs have grown since our founding in 2013 to reach over 515 million people globally with our interventions. We deliver high impact for every dollar spent, as recognized by GiveWell, The Life You Can Save, and Charity Navigator.
We do development differently. We take a data-driven approach to identifying, scaling, and continuously improving programs which deliver immense impact, ensuring these solutions measurably improve the lives of millions. Our Deworm the World Initiative has helped governments in Africa and Asia deliver over 1.8 billion childhood deworming treatments, improving health, education, and incomes. Dispensers for Safe Water provides sustained safe water access to over 10 million people in rural Africa, preventing childhood illness and deaths.
We drive innovation. Our Accelerator builds the next generation of exceptional programs, taking an approach most similar to a venture capital model. We are ruthless in exiting programs which do not meet our criteria; those that advance deliver outsized impact for millions of people.
We are global. Across nine countries in Africa and Asia, our 700+ people are united by a tremendous passion for our mission and impact. We are strong because of our diversity of experience, geography, and background – with over 90% of our people in the countries where our impact is focused.
We have big ambitions. Over the next decade, we’re setting our sights higher: We aim to reach over 600 million people globally to fulfill our vision of a world where hundreds of millions of people in the poorest places have better opportunities and their lives are measurably improved. We believe in bold and urgent action – because poverty doesn’t wait, and neither should we.
We need great people. Our success to date is due to the collective work of our amazing staff. To achieve our ambitious goals, we are looking for people who share our passion for evidence, cost-effectiveness, and scale. We seek individuals who take an entrepreneurial approach, enjoy tackling hard problems, and have a bias to action and results. If our vision and approach excite you as much as it does us, we invite you to join us.
Job purpose
Community Service Assistant – Call Desk position is primarily an office based position which plays an important role as an interface between Safe Water with local community leaders and elected dispenser promoters in delivering the chlorine dispenser safe water intervention to the rural communities.
Key Duties and responsibilities:
- Make calls to the community elected promoters to collate information about dispenser maintenance issues, chlorine refilling, and community issues regarding the dispenser use and water treatment
- Make calls to secure field teams appointments for community meetings/trainings, community leaders meetings and/or field visits
- Maintaining a database of promoter contacts, promoter calls feedback and issues raised
- Ensuring that all calls and issues are logged on the issue tracker on PROGMIS.
- Maintaining a well-organized hard data and folders of promoter scripts, contacts etc.
- Any other activity assigned by the supervisor
Key Performance Indicators:
- Making calls to promoters to mobilize them and remind them about their roles – 400 promoters per week.
Requirements
Qualifications and Skills:
- A minimum education qualifications is at least a UACE certificate.
- At least 1-2 years’ experience working with communities or social enterprises/NGOs.
- Certificate in office management, communication, community work, project management or equivalent is an added advantage.
- Certificate in computer skills in MS office suite is an added advantage.
- Good language skills in English and other local languages (Lugweri/Lusoga/Lusamia/Ateso) both spoken and written.
Required Competencies and Attributes:
- Excellent communication skills and telephone mannerism
- Good computer skills, data entry and management skills
- High level discipline and good character while engaging with promoters and other community leaders, program teams and managers.
- Good presentation skills, basic office etiquette, office housekeeping, and punctuality.
- Community service attitude.
- High level of integrity and stewardship.
- Team work. Embraces team work and aspires and supports the ideals of working in a team work environment as a team champion
- Passion to work in a rural community setting
- Self-driven and highly motivated to deliver results within tight deadlines.
- Proactive and ambitious to support innovation and change in a dynamic working environment
- Positive attitude to work and to develop in a fast paced work environment.
Working conditions
The official working hours are 8:00am to 5:00 pm from Monday to Friday. However, this job requires a flexible person as one may work beyond official working hours including some weekends.
Position Location
The role will be based in Jinja, Uganda.
Equal Opportunity Statement
Evidence Action does not discriminate in employment on the basis of race, colour, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
How to Apply:
Visit the Evidence Action Website, under the careers page (https://apply.workable.com/evidence-action/), click on ‘’Community Service Assistant – Call Desk’’ click apply and send in your application by Friday, 1st March, 2024.