Trainee Waitstaff

Job description

Summary of work environment

• Responsible for ensuring excellent food and beverage service delivery to our customers in a clean and safe environment.

Primary Purpose and Scope the Job (Job Role)

• To take and serve food and beverage orders to our guests in a clean environment and ensure all guests are promptly attended to, in accordance with Java service standards.

Duties and Responsibilities:

• Presenting a variety of menu options and take lead on suggestive selling based on customer preferences.
•  Assist the guest navigate through the menu comfortably.
• Taking orders and delivering them to the table neatly and accurately in accordance to the ticket specification.
•  Present bills on time and accept payment.

KEY ACCOUNTABILITIES:

Key Result Areas/ Key Performance Indicators (5-6 areas)

Meet, greet, and sit guests in a timely manner.

•    Taking food and beverage orders from customers and ensure prompt service delivery.
•   Cleaning, clearing, and organizing table condiments.
•    Presenting bills and give back correct change to the guest within the shortest time possible.
•   Assist guests on easy menu navigation.
•   Attend to the tables and guarantee compliance to cleanliness standards.
•   Check the quality of the final servings and resolve any issues accordingly based on recommended food and beverage standards.
•  Proper utilization of company resources.
•   Ensure accurate stock take.
•   Communication-attend shift briefings, communicate cautiously to the guest.
•   Ensure necessary orders for proper mis-en place are given to the manager for ordering.

Performance Indicators (3-5 indicators)

•    Nps
•   Food safety
•  Integrity
•    Sales per person
•   Station management

Job specifications:

Qualifications

•  Ability to work under pressure and long hours.
•  Ability to up sell and inform our guest on new menu product.
• Must be a team player.
• Must be customer oriented.
• Must have proper planning skills.
• Must have Point Of Sale skills.
• Should have inter-personal skills.
• Flexible and accommodative
• Must be result oriented, self-driven, articulate, and pro-active.